Data Deletion

Last updated: July 15, 2026 · lotly.io

This page explains how pilot dealerships request deletion of information stored by Lotly Auto (operated by Lotly, LLC). It applies to the private invitation-only pilot.

Who may request deletion

A dealership owner or other authorized administrator for the pilot dealership may request deletion of that dealership’s Lotly account data. Individual end users who are not dealership owners should work through their dealership administrator, or contact us if they need help identifying the right contact.

How to submit a request

Email support@lotly.io with subject line “Lotly pilot data deletion request”.
Include the dealership name as shown in Lotly, and the email address of the requesting owner/admin.
State whether you also want QuickBooks disconnected (if still connected).

How we verify the request

We verify that the request comes from an authorized dealership owner or administrator (for example by matching a known membership email, requiring confirmation from a second authorized contact when appropriate, or other reasonable identity checks). We will not process destructive deletion based on unverified requests.

What information will be deleted

For a verified dealership (tenant) deletion, active Lotly systems are intended to remove or purge:

Receipt images/PDFs and related object-storage objects for that dealership
Receipt metadata, extracted fields, review snapshots, and related job state
Frazer import data including vehicle/cost records and customer names when stored
Inbound email processing logs for that dealership
Invitations, memberships, and dealership configuration/mappings
Stored QuickBooks OAuth credentials (after disconnect / revocation attempt)

What may remain

Minimal security, consent, legal obligation, dispute, or deletion-verification records
Aggregated or de-identified operational metrics that no longer identify the dealership or users
Backup copies until they expire through normal backup rotation
Records already created in QuickBooks Online (see below)
Copies retained by third-party providers according to their own systems and contracts

Lotly deletion vs QuickBooks records

Deleting Lotly data does not delete transactions, attachments, customers, accounts, items, sales receipts, or journal entries already created in QuickBooks. Managing or removing those records must be done in QuickBooks (or via Intuit) by the dealership. Disconnecting QuickBooks from Lotly (see /disconnect) is separate from requesting full dealership data deletion.

Backups

Residual backup copies may remain until they expire through normal backup rotation. We do not claim instant wipe of all offline backups.

External providers and logs

We do not claim that third-party provider copies (for example email provider logs, AI provider logs, hosting logs, or error-monitoring events) are deleted automatically unless an API or documented manual process is completed. Operator follow-up may include Postmark, the AI provider, database backups, object-storage versioning, hosting logs, and Sentry if enabled.

Legal and security retention

Legal, security, consent, or dispute records may be retained when reasonably necessary.

Expected timing

Verified pilot-account deletion requests are normally completed from active Lotly systems within 30 days of verification (configurable operational target for this pilot). Residual backup copies may remain until they expire through normal backup rotation.

Contact

Lotly, LLC · [OWNER CONFIRMATION REQUIRED: mailing address] · support@lotly.io